Step 1
Getting Started
- Register at the "Join Our Team" page with your info, zip code, and coverage radius.
- Once approved by management, you'll start receiving job notifications in your area.
- Log in to your dashboard to see available jobs and manage your schedule.
Step 2
Install on iPhone (Safari)
- IMPORTANT: You must use the Safari browser on iPhone. Chrome on iPhone can not install apps.
- Open Safari and go to experttvmounting.com (or your dashboard link).
- Tap the Share button at the bottom of Safari (the square with an arrow pointing up).
- Scroll down in the share menu and tap "Add to Home Screen".
- Tap "Add" in the top right. The Expert TV Mounting icon will appear on your home screen — tap it to open the app in full screen.
- Sign in once and stay logged in — you'll get job alerts by email and can open the app in one tap.
Step 3
Install on Android (Chrome)
- Open Chrome and go to experttvmounting.com (or your dashboard link).
- You may see a blue "Install App" button at the top of the page — tap it and confirm "Install".
- If you don't see the button: tap the 3-dot menu in Chrome (top-right corner).
- Tap "Install app" (or "Add to Home screen") and confirm "Install".
- The Expert TV Mounting icon will appear on your home screen — tap it to open the app in full screen.
Step 4
Getting Job Notifications
- When a customer requests a quote in your area, you'll get an email notification.
- To enable push notifications: Log in to your dashboard → click the blue "Enable" button at the top → tap "Allow" when your browser asks. You'll get instant alerts on your phone even when you're not on the site.
- Jobs are first-come, first-served. The first technician to accept gets the job.
Step 5
Accepting a Job
- Go to the "Available" tab in your dashboard to see open jobs.
- Each job shows: location, number of TVs, install type, and your pay.
- Click "Accept Job" to claim it. You can also "Reach Out" to send the customer a message before accepting.
- Once accepted, the job moves to your "My Jobs" tab.
Step 6
Communicating with Customers
- Click on any job in "My Jobs" to open the job detail with messaging.
- Use the message box to coordinate scheduling, confirm details, or answer questions.
- Customers receive your messages via email and can reply through their unique chat link.
- You'll get an email when the customer replies.
Step 7
Job Day Workflow
- Click your job → tap "I'm On My Way" when you leave for the appointment.
- Tap "I've Arrived" when you get to the customer's location.
- Complete the installation professionally.
- Tap "Complete Job" and fill out the completion form (arrival time, completion time, notes).
Step 8
If Anything Changes
- If the job scope changes (extra TVs, different mount type, additional work needed) — STOP.
- Contact management immediately at 910-636-2388 before doing any extra work.
- Do NOT adjust pricing, add charges, or change the job details on your own.
- Management will update the job and handle any pricing changes with the customer.
Step 9
Tips for Success
- Enable push notifications so you never miss a job.
- Respond to customers quickly — fast communication wins repeat business.
- Be professional, on time, and clean up after the installation.
- If you have any questions or issues, call management at 910-636-2388.